Reviews for Grapids Heating and Cooling Inc, Grand Rapids Air Conditioning & Heating Contractor

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Overall Rating / 47 Total Testimonials

5.0 Out of
5 Stars

Grapids Heating and Cooling Inc

5.0 out of 5 stars
- September 28, 2017

Needed new furnace and Grapids took care of the issues. Very professional, knowledgeable, trustworthy crew - Brad, Wendell, Angus, and Nick. Thanks guys!


5.0 out of 5 stars
- June 20, 2017

This was one of the best customer service experiences that I can remember. Ryan called to give me an estimated time of arrival. When he arrived, he introduced himself and provided a brief background on his industry experience. He then proceeded to explain the process he would use to diagnose my AC issues. He also carefully listened to my observations and inputs. During the equipment assessment he provided an overview of what he was doing, why he was doing it, and his observations of what was working and potential causes for failure. Once fully assessed he provided me with options for repair including associated costs. His work was clean, quick, and efficient. I would not hesitate to have him come back on a future service call.


5.0 out of 5 stars
- June 3, 2017

Fantastic service. Honest, quick, thorough. The specialist allowed me to watch and learn what he was doing, and he explained exactly what he was doing and what it meant. He gave me an honest answer and did not try to upsell anything that I didn't need.


5.0 out of 5 stars
- March 3, 2017

Prompt, thorough, quality service from specialist Ryan. He was friendly, courteous, respectful, helpful, and explanatory. His maintenance recommendations were practical and budget conscious. I highly recommend Grapids Heating & Cooling again and will use them again too.


5.0 out of 5 stars
- March 2, 2017

excellent service, courteous and professional employees


5.0 out of 5 stars
- February 24, 2017

Very professional, the secretary Sue was very helpful and Bryan fixed our heater in no time and was ever so friendly, I will recommend your business to anyone....


5.0 out of 5 stars
- February 17, 2017

They were honest, very professional and prompt. They arrived when they said they would be here.


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“You need to experience their service to appreciate them!!!” – CVK

“We called. They came. Problem solved. We’re happy.” – AL

“Thanks for the prompt, efficient service. Your service technician was helpful and courteous.” – Kathleen

“Thanks for the quick response!” -Tom & Judi

“Thanks so much for coming so quickly to fix the air conditioner!” – Mary

“It was nice to call you and return my call with an honest opinion. You guys were timely and professional!” – Sue

“I am very please with the efficiency and the installation of the furnace! And your installer was wonderful!” – Gloria

“Thank you for your prompt action and professionalism, and you did a fine, timely job.” – Ben

“This company is amazing! Very professional, thorough with reasonable rates. Thank you! Everything with my furnace and hot water heater is perfect” – Shelly D.

“Very impressed with this company! My furnace went out and I was looking for immediate services. Being I am a Perfumer (maker of perfumes), I have temperature sensitive products in my home lab and my products could of all been destroyed if I did not find your company! The technician came out quickly, gave me a thorough detailed report on what was wrong with my furnace and got the heat on quickly! I was very impressed because most technicians prior were only around to turn the heat back on and never gave me a resolution to what the problems are with my furnace. I am very pleased, and am now a dedicated new customer! Thank you!” – Aziza P.

“We had excellent service from Grapids when they came to install our new furnace. We were using an unvented gas space heater to warm part of the house until the new furnace could be installed. They measured the CO2 in the room, and even though it was low, they said they would feel better if we used electric space heaters they would provide (at no charge) so that we would be safe. They did a great job.” – Denise K.

“Did a very good job and seemed to do my inspection very thoroughly! I asked questions and they were explained in terms I could understand. He told me what to do to keep the furnace running smoothly and what to do with the levers on it. I would hire them again!!” – Tom F.

“A++ Service. We had our furnace inspected and the technician was extremely nice, efficient and helpful. He explained everything in understandable terms and offered a few tips to get the most out of our furnace. He even double checked an issue I brought up and suggested a few things we could do to fix it. When I asked about duct cleaning he didn’t hesitate to walk around the house with me and give me a quote on the spot. I was so impressed I booked the appointment right there. I hope everyone receives the same service we got.” – Todd F.

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