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Reviews

This was one of the best customer service experiences that I can remember. Ryan called to give me an estimated time of arrival. When he arrived, he introduced himself and provided a brief background on his industry experience. He then proceeded to explain the process he would use to diagnose my AC issues. He also carefully listened to my observations and inputs. During the equipment assessment he provided an overview of what he was doing, why he was doing it, and his observations of what was working and potential causes for failure. Once fully assessed he provided me with options for repair including associated costs. His work was clean, quick, and efficient. I would not hesitate to have him come back on a future service call. Phil M.
Our air conditioner wouldn't start up, and we called Grapids based on the reviews, and what a wonderful experience it was! We first had someone come look at it, he did such a through review! We had multiple issues with our system, he took pictures and showed me everything, and walked me through all the issues and even called my husband to talk him through the issues as well. We then got the free quote for a new AC unit, and that experience was wonderful as well, walked us through all the options. We then proceeded with buying a new AC unit , and they installed a few days later. They arrived and got the job done quickly! We loved everyone's professionalism and quality of work throughout the whole process. Thank you so much! Jenna Ritsema
The day this current heat wave began is when our central air wanted to stop working EEK! But luckily Grapids Heating and Cooling was able to schedule a diagnostic within a couple of days. Once they arrived, Ryan was great at letting us know what he was going to look at and test. When he found the problem, luckily he had the part to fix it, YAY! And since our unit is older and might have overworked during the heat, he also made sure we were aware of any additional things to look out for in the future that might cause it to act up again. Very impressed and he did such a great job! THANK YOU!!! Niki Matych-Bloem
Fantastic service. Honest, quick, thorough. The specialist allowed me to watch and learn what he was doing, and he explained exactly what he was doing and what it meant. He gave me an honest answer and did not try to upsell anything that I didn't need. Cody B.
Terry, the technician who came out was professional. He knew what he was doing, took photographs to show me what needed to be done, explained the differences between potential replacement parts and was also able to fill out the rebate paperwork for Consumers Energy. This means I'll get some of the money back. No one likes paying for A/C repairs, but if you're gonna have to do it you may as well experience polite, well-trained staff who aren't trying to screw you over when you do it. Nate Hoekstra
I took advantage of the BOGO offer to replace a 22 year old furnace that was starting to show its age. The estimate was in line with what I expected; warranties were very competitive. Turnaround time from estimate to day of install was an incredible one day. The installers were on-time, polite, neat, quiet, & efficient - in a word, professional. Because a condenser and a furnace were both being installed, this was a 1 1/2 day job. Other than cycling the units on turn-up and walking through their operation, including the Nest thermostat, I was hardly aware anyone other than myself was at home. With the changeable weather, I've had a chance to cycle both the A/C and the furnace. Both seem very efficient. Yes, I'd recommend Grapids. G.K.
Grapids was very quick and very professional! Brad was very helpful in figuring out what our problem was and explaining everything to me. He provided me with different solutions and allowed me to decide which one I liked best and wanted to proceed with. David Spon
Great service, and hard working team. Very happy with everyone that's come to our home to service our AC and boiler systems. Tina Maines
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At Grapids Home Services, our contractors go above and beyond to provide service that exceeds your expectations! Our customers save more on their HVAC with our Service Partner Plan.

Comprehensive system tune-ups In addition to keeping your family safe, our heating & air conditioning tune-ups will save you money!
Discounts Should you need heating & air conditioning service, you will receive a 10% discount!
Priority scheduling Your call will be scheduled ahead of others, which is particularly important if you need us on the hottest or coldest days of the year.
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